FREQUENTLY ASKED QUESTIONS
Below are the most common questions we receive from customers. If you need more assistance or would like a questions added please feel free to reach out to our team using the Contact Us page.
How do I create an account?
1- Click “User Account” 
Icon in the top right corner.
2- Click the "New Account" Option in the drop down menu.
3- You will be prompted to enter your information on this screen and set your username, password and email.
4-Bada Bing! Your account is created. You will be able to start placing orders now. You have also been sent a confirmation email to remind you of your account details.
Do you offer credit terms?
Maxtran only allows credit terms to customers that have a legally registered physical address within Illinois. Our Credit Terms are 2% Net 15, No Exceptions! If you’d like to purchase on credit terms you can apply by filling out our Commercial Credit Application and emailing it to sales@maxtranusa.com for review.
Is my payment secure?
Yes, Maxtran payment processors meet all Payment Card Industry (PCI) standards and our website and servers are is SSL secured for added security. Maxtran uses a STRIPE as our main payment gateway and Paypal as our backup payment gateway. Both our payment gateways have PCI DDS Level 1 Clearance. For more information on STRIPE PCI standards, please click 
and for PAYPAL PCI standards click 
Can I call-in and place my order?
Although we prefer that you place your orders online for the benefit of account setup, setting your password and tracking your order we do have Sales Representatives that will take your order over the phone. Just 
call us @ 844.329.1777 and one of our industry experts will help you place your order.
What is your return policy?
Return policies are normally delegated by the manufacturers’ company policy. To learn more about our return policy, please click 
to be redirected to our website’s returns page.
What is your shipping policy?
To learn more about our shipping policies please click the link, please click 
to be redirected to our website’s shipping and delivery page.
What Brands do you currently sell?
Although we are constantly adding new top brands to our catalog you can find the current list of manufacturers we offer by clicking on our 
page. If you have an inquiry about a brand you do not see on this page please contact our Sales Department using the Contact Us page so we can further assist you.
Do you sell products NOT listed on your website?
YES! Currently, we have approximately 3 Million parts featured in our store and are continually adding new categories, new brands and new parts 
. However, we have access to over 10 Million products worldwide from over 400 suppliers so if you don't see what you need online, click the icon and one of our Sales and Service Support team 
will assist you. They will be more than happy to find the part you need.
Can you Blind Drop Ship for Me?
Absolutely! 
Just tell us in your order notes WHERE you want your products to ship, how you need the shipment packaged and what paperwork (if any) you want supplied to your customer. ALL of our packages simply state "Central Distribution Warehouse" so our name will not be listed on the shipping label.
Where can I see my order history?
1-Click “
drop down under the Account at the top right corner
2-Click either “Your Recent items” or “View Order Status”
Am I required to pay Sales Tax on my Orders?
At this time Maxtran only collects sales tax from non-resellers who have a physical or shipping presence in the State of Illinois. If you are a tax exempt entity please click the following Tax Forms 
and submit your tax exemption information by email to: sales@maxtranusa.com. We will refund your taxes if they are applied to your order.
